Cancellation, Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We only accept returns or exchanges for products that were delivered damaged or incorrect (different from what you ordered).

Eligibility for Return

To be eligible for a return, your item must be in the same condition as received — unused, undamaged, and in its original packaging.
You’ll also need the receipt or proof of purchase.

To start a return, contact us at shopishraaq@gmail.com.
If your return is approved, we’ll share the return shipping details and instructions.
Please note that items sent back to us without prior approval will not be accepted.

You can always reach us for any return-related queries at shopishraaq@gmail.com.

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Damages and Issues

Please inspect your package upon delivery. If the packaging appears damaged or the item is defective, contact us immediately with photos or an unpacking video.
This helps us assess the issue and resolve it quickly.

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Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

• Informational or religious material (e.g., dua booklets or cards) once opened or used
• Customized or personalized items
• Items purchased during sale or promotional offers

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Exchanges

We offer a 7-day exchange window for eligible products.
The fastest way to get the correct item is to return the incorrect one first. Once the return is accepted, you may place a new order.

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Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund status.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at shopishraaq@gmail.com.